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Special Services
Would you like to register sports equipment or animals or order a specific menu?
The following services require special registration:
• Wheelchair transfer at the airport
• Bulky luggage such as surfboards, bicycles or golf clubs
• Excess luggage transport
• Animal transport
• Individual meals, such as vegetarian, diabetic or gluten-free meals
Please register excess and special luggage three days before departure to avoid additional costs.
The following services require special registration:
• Wheelchair transfer at the airport
• Bulky luggage such as surfboards, bicycles or golf clubs
• Excess luggage transport
• Animal transport
• Individual meals, such as vegetarian, diabetic or gluten-free meals
Please register excess and special luggage three days before departure to avoid additional costs.
CHARGES_SPECIAL_SERVICES.PDFBook your rental car now:
Our General Terms of Transportation (GTT)
Do you have further questions about carry-on luggage, registration of sports luggage, transportation of pregnant women or children travelling alone?
Please note our General Terms of Transportation (GTT):
Please note our General Terms of Transportation (GTT):
GTT.PDFOur General Terms of Business (GTC):
GTC.PDF Late-night check-in
Düsseldorf (from 28th March 2010)
6 p.m. to 9 p.m. for departures up to 12 a.m. on the following day*
Berlin-Schönefeld (until 27th March 2010)
6 p.m. to 9 p.m. for departures up to 12 a.m. on the following day*
Cologne/Bonn
6 p.m. to 9.p.m. for departures up to 12 a.m. on the following day*
Friedrichshafen
6 p.m. to 8 p.m. for departures up to 12 a.m. on the following day
Hamburg
6 p.m. to 8 p.m. for departures up to 12 a.m. on the following day
Karlsruhe/Baden
6 p.m. to 8 p.m. for departures up to 10 a.m. on the following day
Leipzig (until 27th March 2010)
6 p.m. to 9 p.m. for departures up to 12 a.m. on the following day
Munich
6 p.m. to 8 p.m. for departures up to 12 a.m. the following day (Terminal 1)*
Saarbrücken
7 p.m. to 9 p.m. for all departures on the following day
*Effective only for touristic flights
6 p.m. to 9 p.m. for departures up to 12 a.m. on the following day*
Berlin-Schönefeld (until 27th March 2010)
6 p.m. to 9 p.m. for departures up to 12 a.m. on the following day*
Cologne/Bonn
6 p.m. to 9.p.m. for departures up to 12 a.m. on the following day*
Friedrichshafen
6 p.m. to 8 p.m. for departures up to 12 a.m. on the following day
Hamburg
6 p.m. to 8 p.m. for departures up to 12 a.m. on the following day
Karlsruhe/Baden
6 p.m. to 8 p.m. for departures up to 10 a.m. on the following day
Leipzig (until 27th March 2010)
6 p.m. to 9 p.m. for departures up to 12 a.m. on the following day
Munich
6 p.m. to 8 p.m. for departures up to 12 a.m. the following day (Terminal 1)*
Saarbrücken
7 p.m. to 9 p.m. for all departures on the following day
*Effective only for touristic flights
Carry-on Luggage
New Safety Regulations for Hand Luggage:
On flights that start in countries of the EU, including internal flights, restrictions are now in place on the carrying of liquids:
Liquid and gel-like products, such as hygienic and cosmetic articles, are permitted in hand luggage as long as they meet the following requirements:
• One bag per person
• Containers with liquids and similar products may contain up to 100 ml (the printed maximum fill level applies)
• All individual containers must be completely transported in a transparent, resealable plastic bag (e.g. "zipper" bag) with max. 1 litre volume
• The bag must be presented separately during the security check
Medications and special foods (e.g. baby food) that are required on board during the flight can be transported outside of the plastic bag but must also be presented during the security check.
Duty-free articles may be taken on board if they were purchased at airports in the EU or on board an aircraft of an EU airline and are carried in a sealed bag and provided that a sales receipt for the same day exists. The sealing of the articles will be performed at the point of sale.
Articles and bags that do not meet these criteria may not be taken on board.
REGULATIONS_FOR_HAND_LUGGAGE.PDF Seat Reservation
With a seat reservation, you can reserve your desired seat on all flights for a fee of EUR 10 per passenger and route.
Travel Agencies
To register special services, e.g. wheelchair transfer at the airport,
travel agencies can use our form or contact our service employees directly.
travel agencies can use our form or contact our service employees directly.
REQUEST_FORM.PDFGroup booking
Great deals for groups with at least 10 persons!
Simply fill out the form - you will receive an individual quote as soon as possible.
Simply fill out the form - you will receive an individual quote as soon as possible.
GROUP_BOOKING.PDFTravel Insurance
HAMBURG international offers you a
travel cancellation insurance.
For your insurance coverage the insurance conditions of ELVIA Reiseversicherungs-Gesellschaft AG are decisive.
The 24-hour-safety-service:
In case of emergency we are accessible for all HAMBURG international guests during the vacation: +49 (0) 89 62424 404.
travel cancellation insurance.
For your insurance coverage the insurance conditions of ELVIA Reiseversicherungs-Gesellschaft AG are decisive.
The 24-hour-safety-service:
In case of emergency we are accessible for all HAMBURG international guests during the vacation: +49 (0) 89 62424 404.
Customer Service Team
Do you have questions oder suggestions?
Our customer service team will be happy to assist you
Monday to Friday from 8 a.m. to 6 p.m.
Saturday from 10 a.m. to 2 p.m
HAMBURG international
Luftverkehrsg. mbH & Co. Betriebs KG - Customer Service
Paradiesstrasse 206b
Falkenbergpark
12526 Berlin
Telephone: +49 (0)30 - 319 88 19 12 / -14/ -17
Fax: +49 (0)30 - 319 88 19 -20
E-Mail: Kundenservice@HAMBURG-international.de
Our customer service team will be happy to assist you
Monday to Friday from 8 a.m. to 6 p.m.
Saturday from 10 a.m. to 2 p.m
HAMBURG international
Luftverkehrsg. mbH & Co. Betriebs KG - Customer Service
Paradiesstrasse 206b
Falkenbergpark
12526 Berlin
Telephone: +49 (0)30 - 319 88 19 12 / -14/ -17
Fax: +49 (0)30 - 319 88 19 -20
E-Mail: Kundenservice@HAMBURG-international.de
Lost or damaged baggage
If your baggage has been damaged or lost, please contact the Lost & Found desk at the airport on arrival.
If you are unable to do this, please contact our Lost & Found departement:
HAMBURG international
Luftverkehrsg. mbH & Co. Betriebs KG - Lost & Found
Hindenburgstraße 171
22297 Hamburg
Telephone: +49 (0)40 500501-56
Fax: +49 (0)40 500501-39
E-Mail: LostAndFound@HAMBURG-international.de
If you are unable to do this, please contact our Lost & Found departement:
HAMBURG international
Luftverkehrsg. mbH & Co. Betriebs KG - Lost & Found
Hindenburgstraße 171
22297 Hamburg
Telephone: +49 (0)40 500501-56
Fax: +49 (0)40 500501-39
E-Mail: LostAndFound@HAMBURG-international.de
